Effective Date: 01/07/2026

At Emberli, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before initiating a return.

1. Return Eligibility

You may request a return if:

• The item is returned within 7 days of delivery.
• The product is unused, unworn, and unwashed.
• All original tags, labels, and packaging are intact.
• The product is in its original condition without any damage caused after delivery.
• A valid proof of purchase or order confirmation is provided.

Returns that do not meet these conditions may be declined.

2. Non-Returnable Items

The following items are not eligible for returns or exchanges:

• Products purchased during clearance or final sale.
• Gift cards or promotional vouchers.
• Personalized or customized products.
• Products damaged due to misuse or improper handling.
• Items returned without original packaging or tags.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

• Your order number.
• Clear photos of the product.
• Photos of the packaging (if applicable).
• A brief description of the issue.

After verification, we will arrange a replacement or issue a refund, depending on the circumstances.

4. Return Process

To initiate a return:

1. Contact our customer support team with your order details.
2. Wait for return authorization and instructions.
3. Securely pack the product in its original packaging.
4. Ship the product using the instructions provided.
5. Once we receive and inspect the returned item, we will notify you of the outcome.

Unauthorized returns may not be accepted.

5. Refunds

Once your returned item has been received and inspected:

• Approved refunds will be processed to your original payment method.
• Refunds are typically processed within 5–10 business days, depending on your payment provider or bank.
• Shipping charges are generally non-refundable unless the return is due to our error.

6. Exchanges

We offer exchanges for eligible products if:

• The item received is damaged or defective.
• You received the wrong product.
• You require a different size, subject to availability.

If the requested replacement is unavailable, a refund or store credit may be offered.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, eligible products may still be returned in accordance with this policy after delivery.

8. Return Shipping

If the return is due to:

• Our mistake (wrong item, damaged product, or defective item), Emberli will bear the return shipping cost.
• Customer preference (such as change of mind or incorrect size selection), the customer may be responsible for return shipping charges.

9. Refund Exceptions

Refunds may be refused if:

• The product has been used, washed, or altered.
• Original tags or packaging are missing.
• The return request is made outside the eligible return period.
• The product is returned in a condition different from how it was delivered.

10. Contact Us

For any questions regarding returns or refunds, please contact us:

Email: apnadarji@gmail.com

Website: www.emberli.in