Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location but generally take 3–7 business days within India. You’ll receive a tracking link once your order has been shipped.
How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email or SMS containing your tracking details. You can use this information to monitor your shipment in real time.
What payment methods do you accept?
We accept a variety of secure payment methods, including credit cards, debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) may also be available for eligible locations.
Can I return or exchange my order?
Yes. We offer returns and exchanges for eligible products within the period specified in our Return & Refund Policy. Items must be unused, unwashed, and returned in their original packaging with all tags attached.
How do I know which size to choose?
Each product includes a detailed size guide to help you find the best fit. If you’re between sizes or need assistance, feel free to contact our customer support team before placing your order.
Can I cancel my order?
Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled, but you may request a return if it meets our return policy requirements.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the item. We’ll work quickly to resolve the issue through a replacement or refund where applicable.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location but generally take 3–7 business days within India. You’ll receive a tracking link once your order has been shipped.
Do you ship internationally?
Currently, Emberli primarily serves customers within India. If international shipping becomes available, it will be announced on our website.
Are your product colors accurate?
We make every effort to display our products as accurately as possible. However, slight variations in color may occur due to differences in monitor settings, lighting, or photography.
How can I contact Emberli?
If you have any questions or need assistance, you can reach our customer support team through the Contact page or by emailing apnadarji@gmail.com. We’re always happy to help.